PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. We connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses – large and small – to the world. ensure network is correctly handled during demolition. It’s in the grass verge on a road with no pavement. The rules do differ depending on whether your property is served by the pole in question. For example, providing services to a tenant. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. Fix broadband problems. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. Just a contract. First, you need to determine where the Openreach master socket needs to be installed. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. . Seems like either plug or box itself is the issue. Thanks for the reply. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). 'Fibre to the Home' means we'll install fibre cables all the way to your home. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. 3bn for the six months to September, while pre-tax profits were down 5% to £1bn. Broadband is self install, so if you have an existing master socket, then all you will need to do is to plug in the BT Smart Hub 2 when it arrives. 46 Comments. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. They plug the fibre cable into the DP. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. Once that permission is granted, your address might be added to our plans. Open reach modem is. However much you spend on WiFi6 routers and/or Mesh systems you will never get real world performance better than cheap Ethernet cabling. The cable has already been placed from manhole to my house a few weeks back. We aren't due to move in till August but trying to find broadband options. Post 3 of 20 1,055 Views. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. This is a small network termination point. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. fast and phone sockets like the one below which the Openreach modem will plug in to. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has any. More than 650 service providers using the Openreach network. Asked By: Angel Long Date: created: Dec 03 2022. Openreach fibre modem is communicating with BT exchange for. Back to reading blogs and the above OR link. #3. 4 seconds. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. Openreach’s Local FTTP Build Notifications (Emails) 07/03/2023 – We’ve added your area (and specific address) to our build plans and are on course to deliver by Mar/2023. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. Attaching something to a drop pole would have. Reply. No, only the lights mentioned - PON, POWER and PORT 1However, the current hardware only supports 1Gbps Ethernet speeds, while the new ONTs being used on Openreach’s 1. . I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. ”. Reply. If you can, gather as much information as possible including any vehicle registration numbers. A max build. Checking my account it shows there is a problem but nothing is being done. There would be a charge for this, possibly £130. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. 2: Seeker. Erica122. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. Post 2 of 2. Connecting internet for the first time. I have used my Openreach modem with both pfSense and Ubiquiti kit, no drama at all. 17-08-2020 12:21 PM. I then saw a solid red LOS light on the openreach fibre box. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Rather pay twice as much to Virgin than put up with this again. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. . 10-09-2021 2:32 PM. I have every sympathy for you, but sorry to say you are facing a very difficult problem. Sent to Boston Borough Council less than a minute later Concrete cover to BT Openreach box is missing/broken. 9mm core. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. It’s about what you say and how you say it. levels of service due to fibre being broken or the bend was too tight. It then feeds into the ONT in the same manner as it exits the MS. The CBT is that odd looking rectangular black box at the top of a pole with circular nodules sticking out – they can usually handle up to 12 ports and in busy areas may become full. The right answer is definitely running an Ethernet cable from the Openreach fibre modem (ONT) to the Plusnet router, however if this is difficult I would give the powerline adaptors a try. Villager was angry the broadband box ruined picturesque scene in Long Melford. As you can see there are 4 lights at the top of. Reply. You might find that it's perfectly adequate. New service: 07701407770. My electric meter is broken, I have been receiving free electric for the last 10 months. txt) or read online for free. Track your order and delivery. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. An Openreach modem is a white box that looks. Or you can call Crimestoppers on 0800 555 111. It's the council's land, if the council say it's ok, it's ok. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. Openreach ( BT) has today issued an update to their £15bn rollout of a new 1Gbps Fibre-to-the-Premises ( FTTP) broadband ISP network, which “ reformats the existing exchange areas already announced ” and adds 12 new locations (mostly in London) to their deployment plan – covering an additional 184,806 homes and businesses. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. If your provider needs to send an engineer then they should. #29. An engineer works at a Broadband cabinet by the side of the road. There has been no update. Damaged green cabinets or cabinets with open doors. This is a small network termination point. RM PJERPP – Openreach engineers work in street cabinet with van, Openreach is a division of telecommunications company BT British Telecom. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. PON solid green. #1. Unfortunately not many network providers agree with me. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. The latest batch of locations accounts for a total of 5 million extra premises, all of which will be upgraded as part of their £15bn project to cover 25 million premises by December 2026. 75 miles from fibre cabinet. CryptoRe: How do I report a fault to Openreach. They come it different sizes - 4, 8 & 12 port I believe. Business, Economics, and Finance. Many thanks. 8 r-500 that's Google's DNS. Bt upgrade aluminium in their own time based on the number of faults proved to it over a period and how accurate the faults point to that particular section of cable (most bang for their buck). I reset everything to see if that helped but it didn't. The 5 Pilot Exchange Closures. Spine duct access was originally £1. 28-06-2022 8:47 PM - edited 28-06-2022 8:47 PM. What does LAN mean on Openreach box? What do the lights on the Openreach modem mean? Light Status Meaning; PORT1-PORT4: Blinking (any) Data is being transmitted through the port. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. Thanks. The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. Options. You need a router as well, and it will most likely have to be Sky's own router. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. @bill888. It’s happened to a few people. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. 'Senior' Openreach engineer assigned; visited once, said nothing he could. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . These are: Deddington, Oxfordshire. Login. Repair appointment: 07701407771. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. Lead-in duct which is the last few metres to a building, falls from £2. When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Adding new electrical devices. Ultimately, the company plans to build full. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. - raise a fault in order to get it visit our Superfast Fibre Broadband site . 02-12-2014 11:10 PM. The more bores the larger the duct. 28. (This number is reserved for calls about our. After all, YOU may not need it, but from their perspective, the following property owner may require it. the ONT is property of openreach and moving it is not like moving the old style master socket. Push the cords into the hole in the wall. If you request services that require the Openreach services to go over other. Published: 04 Jan 2021 14:45. 0 LikesIn response to des09. Most telecommunications cable has a 0. 9mm core. Same outcome as many others. But you will have heard of BT, BT Broadband. The ONT is the small box our engineer installed inside your home when we set up your service. Different amounts will be charged depending on the type of BT Hub or BT TV Box you have. After a long pilot, Openreach has today revealed that the commercial launch of their Single Order Transitional Access Product (SOTAP) for UK ISPs will take place on 1st December 2023. They both requested Openreach engineers, with the second being booked for 20th. However you do not need to be a BT customer to be using its network of cables. Make sure you give it enough time to power up before you try to connect to it again. My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. . Pull out the cords and cover the ends with electrical tape. neil. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted double back box on the internal wallRe: New Build Open Reach. Step 2: Hub lights. g. 18 Oct 2002. If the CBT was broken that could well explain the LOS light, but now it’s a flashing PON light, that suggests the CBT is fixed , or if it was a faulty port ( not the. Should be near the telephone extension sockets on display. 5 070211 Customer lead - in kit 061825 Bracket cable bearer No. Brian. On top of that they will look to configure new. I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday. You need to start keeping an eye on the following. This BT box is on first floor. Now future firmware updates are also due to end. Drilling. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. Some of the already occupied houses have openreach boxes fitted. e. 34. Im assuming from the original BT socket 2 and 5 goes to the corresponding ones on the replacement socket, where do wires coming off of A and B go. Make sure you give it enough time to power up before you try to connect to it again. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). a familiar / shared platform, quick to update firmware and easy to replace faulty kit). I found this out the hard way, early in my engineering career. 2 million in. You should do a speed test and a ping test, try CMD and ping 8. This is an example of an ONT:Use a screwdriver to carefully remove the old phone jack from the wall, gently revealing the home's phone wiring. Re: Openreach Street Markings. Unsuitable? Get updates;Published: 12 Dec 2022 12:27. Footway box • Customers may not be able to place orders and • Bending radii exceeded causing reduced remedial work may incur additional costs. I've tried connecting manual directly to the openreach box with my username and password and it still isn't connecting. This was at 11. The BT junction box is just outside our gate, so very convenient for us and BT. @sv116507. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Openreach equipment on my house. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. 5 - White with blue stripe. We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. Updated: 04:30 EST, 13 August 2014. The fixed price for moving the Master socket is just for that. 5 and 0. Stop valve boxes; Manhole covers. Openreach has collected 90 reviews with an average score of 1. Fibre optic link to BT exchange is working and recognises your Openreach fibre modem. We're network builders. 8. (This number is reserved for calls about our network. We'll drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables. Following pressure from MPs. Suspect the engineer did a line test and found an issue. Post 3 of 20 1,067 Views. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Unscrew the panel and pull from the wall. Coronavirus: Delivery, installation and repair information >. Openreach has collected 90 reviews with an average score of 1. You sound like my wife, she got all uppity when Openreach put a box outside our house. Huawei DSLAM FTTC 384HD or H288. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. Our investigation. 1STec Virgin Media Junction. If you’re a highways authority and you see faulty. 2. Please wait for your modem to connect. • Fit the double back box to the wall. Off (all) Ethernet cable to Hub is not inserted or broken. 000. B - Orange wire. [ re: Pheasant] [ link to this post]Hi all. Each jump from house to box has been changed to use a different fibre cable - no improvement. Home Hub, Smart Hub. Or you can call Crimestoppers on 0800 555 111. Openreach modem ports. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Posts. Just to be clear, here are the lights:Re: Question about Openreach laying cables. (newbie) Sat 04-Jul-20 18:32:39. After all, YOU may not need it, but from their perspective, the following property owner may require it. 5% that fail that concern developers who have to face the flak from angry buyers. Full Fibre (Fibre to the Home): Check your wiring and set-up. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. An Openreach modem is a white box that looks. If someone has helped give them Like. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. If any have not been pushed home fully, this will hopefully cure the problem. Thu 5 Nov 2020 04. It may take a few minutes for the lights to settle. It’s in the grass verge on a road with no pavement. The first engineer said he had to wait until the weekend to get access to a box in the road. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. Consumers say: Talk about a, Broken landline. THIS IS THE SAME ITEM as fitted to millions of UK homes by BT Openreach. Go to solution. Mar 13, 2023. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. Espoo, Finland – Openreach and Nokia have conducted the UK’s first ever tests of a new ‘Full Fibre’ technology, which could deliver ultra-reliable broadband services that are ten times faster than today’s UK standard deployments. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. Openreach has 535 reviews (average rating 1. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. You need more than just an ONT. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. Fix a problem. For FTTP to work, does the street need a junction box/exchange and then houses connect into that, rather than a tee off a fibre cable?. Depending on your property, the cable will either run from underground or from a telegraph pole. BT confirmed they have activated the. I will no longer be able to use the internet for home shopping. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the. Its a private property and new build. Most telecommunications cable has a 0. I know that a "standard" proceedure will be. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. Outdated content. Openreach won’t fix our fault. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. In both cases, the cable runs directly from one of our exchanges. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Summary. Mk4. 06 for each calendar day (after 2 working days) that your service is out of action. Loose, cracked or missing manhole covers. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Try a new cable if needed. I have lived here for 5. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. Tall, dark & handsome. THIS ITEM is normally wall mounted below a grey cover number 101A (Amazon item: B096L1K811) and above a grey bend connector 4 (Amazon item: B0BLCC1R42). Especially if they aren't all taking 1G service. This has caused disruption to services. 5mm diameter core. Last modified on Thu 5 Nov 2020 06. 0 LikesDec 27, 2022. 13 January 2021 at 10:41PM. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Turn the Openreach fibre modem's power off, then. Broadband fees for householders will be going up in line with inflation from April 2023. This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. The suggestion by @Attie and @grawity of using a coupler and an SC/APC cable proved to be successful. Our BT Smart Hub 2 and TV Box arrived today. 34. PON flashing and LOS off. The small box we'll fit inside your premises is an Openreach box called an ONT (Optical Network Terminal). COMES SUPPLIED with fixing screws as originals are often lost or rusted. The POWER and LAN LEDs are lit. I approached the Opeanreach employee at the other house. How to report a problem. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Wait until light turns solid green. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. The phone stopped working, and. 04 Sep 2021 11:04 AM. 90% unfavorable 7% positive. 48 Comments. For example, providing services to a tenant. There can be a charge but Sky will explain that if it applies. Once that permission is granted, your address might be added to our plans. The rules do differ depending on whether your property is served by the pole in question. #8. In response the operator has joined with the Kelham Island and Neepsend Community Alliance (KINCA) to turn a number of them into “ works of art ” instead. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Spine duct access was originally £1. A cable tester is the simplest thing to do then. Normally, you could call Now on 150 if your line was working, but I expect it isn’t. You need to contact Utility Warehouse and get them to contact Openreach and ask for an external re-arrangement of your line. It is buried, runs under the driveway somewhere. 10 Sep 2023 07:56 PM. . Country. BBU:. To report an issue to Virgin Media, call 0870 888 3117. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. 8m come September 2021 and then 20m by around 2025-30. #2. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. ”. Your hub lights show what the hub is doing and if everything is working. If and when you order FTTP OR will replace your current phone line with a hybrid copper / fibre cable (though in due time I suspect it'll be fibre only). The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this. We're considering alternatives to relocate this away from the main entrance. 6 box using PPOE. PON and LOS (left-hand lights) PON solid green. Openreach will normally plan and build FTTP in a way that ensures there will be enough lines to cater for expected demand, but there are sometimes cases where. Ask for a different face plate with phone and RJ11 socket as above i. Leave the ONT powered up is my advice. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. British Telecom have segregated their physical network from their service industry. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. Engineers from Openreach managed to cut our telephone line while they were working on our road. He denied. The more bores the larger the duct. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. 1. policing, CoS, CFM or whatever could be totally broken. Reset, change or get help with your login details. Results render the broadband box near. This afternoon our Internet suddenly stopped working. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . Openreach charge the ISP, or a wholesaler who supplies the ISP, for the 'line' in the first instance. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. 23-12-2018 1:46 PM. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Pre-existing copper cabling here to local houses is connected via telegraph poles at the back of the houses. Brian. Lead-in duct which is the last few metres to a building, falls from £2. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. 17-08-2020 12:21 PM. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground.